Schedule

March 6, 2018

10:00am
Rental Mart tradeshow floor open
9:00am – 2:00pm
MEWP training with Scott Owyen
When: March 6, 9:00 a.m. - 2 p.m. (Lunch break 12:00 - 1:00)

If an untrained employee is injured operating an MEWP, the consequences from safety authorities can be severe. Thanks to Genie's generous support, Canadian Rental Mart attendees have an opportunity to receive this training for free. The course will also prepare students for advanced operation of many common designs of personnel lift equipment. Pre-registration is required.
10:00am – 3:00pm
Advanced Strategies in Customer Service with Russ Dantu
Who: Recommended for any customer-facing staff and managers in the equipment or event rental industries including salespeople, counter staff, drivers and store managers.

What:
A four-hour training session for experienced customer service professionals honing their skills. Students will learn and practice strategies for effective internal and external customer communication, building effective service teams and identifying and meeting customer needs for better customer retention. Russ is a rental industry veteran with more than 30 years’ experience in customer service consulting and public speaking, serving such clients as Volkswagen, the Southern Alberta Institute of Technology, Manulife, Investors Group, Subway restaurants and Alberta Health Services. He is a regular columnist in Canadian Rental Service magazine.

Trainer: Russ Dantu
Russ Dantu, will train your staff to deliver the three most important parts of customer service: building a loyal, energetic team, effective communication with internal and external customers and customer retention. Aimed at both management and employees, this highly interactive session will have attendees working alone, in groups of two and at tables of five or six. They’ll be up on their feet, moving around the room and maybe even throwing things! No boring classroom lecture here – Russ has over 20 years' experience motivating students for maximum results.

Space for this exclusive training opportunity is limited. Register now!
6:00pm
Rental Mart tradeshow floor closes
6:00pm - 10:00pm
Canadian Rental Association Banquet
The annual CRA Banquet will once again be held at the Delta Hotels Toronto Airport & Conference Centre, 655 Dixon Road, Toronto (formerly known as The International Plaza Hotel).

March 7, 2018

10:00am
Rental Mart Tradeshow Floor Open
10:00am – 2:00pm
Safety officer training with Lucie Giroux
When: March 7, 10:00 a.m. - 2 p.m. (Lunch break 12:00 - 1:00)

In this half-day session, Lucie Giroux, manager of health, safety and environment for Contractors Rental Service, will turn your staff members(s) into qualified safety officers equipped to meet Ontario's requirements for health and safety policies and programs. The course will also satisfy the due diligence requirement to have safety awareness training for a safety officer who in turn can ensure that every employee, supervisor and manager in your store will benefit from working safer and meet the goals of having everyone go home each and every day healthy and injury free. Comparable courses for safety programs and policies from private providers can cost around $2,500, but Rental Mart attendees receive the training for free thanks to the generous support of CRS. Pre-registration is required. 
4:00pm
Rental Mart Tradeshow Floor Closes
Exhibitors:
Atlas Copco: Atlas Polar: Bannerman: BE Pressure Supply: Brandt Tractor: Brooks Construction: Builders Tool: Canadian Rental Association: Caravan global: Cavalier Industries: Centura Tile: Claessen Pumps: Con X Equipment: Doosan: Duke Distribution: Eastcan Marketing Ltd.: Eastern Farm Machinery: ECHO: Epiroc: Equipments Mathieu: Forge Products (Circle Graphics): Generac Mobile Products: Genie: Glasvan Great Dane: Green Line Hose & Fittings: Hilti Canada Inc.: HY-COR: InTempo: Inteq Distributors: IPS - International Power Systems: Load Lifter: Makinex: MBW: Metaltech: National Hose: PHX Industries: Point of Rental Systems: Quest Brands Inc.: Rapid Abrasives & Accessories Inc.: Skyjack: Snorkel: Star Diamond Tools: STIHL: Sullair: Texada Software: Total Equipment Sales: Tsurumi Canada: Vermeer Canada: Wacker Neuson Ltd.: Weber MT: Western Financial Insurance: Wolflift:
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