Recommended for any customer-facing staff and managers in the equipment or event rental industries including salespeople, counter staff, drivers and store managers.
A four-hour training session for experienced customer service professionals honing their skills. Students will learn and practice strategies for effective internal and external customer communication, building effective service teams and identifying and meeting customer needs for better customer retention. Russ is a rental industry veteran with more than 30 years’ experience in customer service consulting and public speaking, serving such clients as Volkswagen, the Southern Alberta Institute of Technology, Manulife, Investors Group, Subway restaurants and Alberta Health Services. He is a regular columnist in Canadian Rental Service magazine.Trainer:
Russ Dantu, will train your staff to deliver the three most important parts of customer service: building a loyal, energetic team, effective communication with internal and external customers and customer retention. Aimed at both management and employees, this highly interactive session will have attendees working alone, in groups of two and at tables of five or six. They’ll be up on their feet, moving around the room and maybe even throwing things! No boring classroom lecture here – Russ has over 20 years' experience motivating students for maximum results.
Space for this exclusive training opportunity is limited. Register now!